Training Terms and Conditions

Course Enquiries

General enquiries regarding training requirements can be made via the Customer Training Department at MHR on 0115 945 6000.


In the event of cancellation, the following scale of charges will apply:

Cancellation Notice Charge

• Less than seven calendar days prior to the course date 0% refund
• Less than two weeks 20% refund
• Less than four weeks and more than two weeks 50% refund
• Less than six weeks and more than four weeks 30% refund
• More than six weeks Full refund of fees

Notification of cancellation must be made in writing to the Customer Training Department.

MHR reserves the right to cancel the course in the event of any circumstances beyond its control. It may be necessary to change the content and timing of the training courses, the presenters, the date or the venue. If the minimum number of 3 delegates is not met MHR reserves the right to cancel the course. If MHR cancels a training course its liability will be limited to the refunding of any fees paid in respect of the relevant training courses.


If a booked delegate cannot attend, MHR will be pleased to accept a substitute delegate in their place at no additional charge. Applications to transfer from one course to another will be treated as a cancellation of an existing booking. A new booking will be made and the cancellation fees will apply.


Course fees are subject to VAT and payment must be made prior to the date of the training event.