Here’s a look at what you can expect
iTrent Case Management contains loads of great tools and here's four key features to help make case life easier:
Case Maintenance Page: This is the landing page which contains a list of cases that can be navigated through via series of interactive tabs. A clear overview of all the most important information is displayed here.
Case Management Summary Screen: This is a summary of all the steps and actions in a case. This is useful for things like legal challenges against a business where a record needs to be created as evidence. This record shows what happened when, in an easy to navigate format.
Raise a Case: If you want to raise a case and a lifecycle, this is the place to do it. You can add loads of details when you set the case up, like the case type, status and case owner; ensuring you've always got all the information to hand and don't have to try find it later.
Case Lifecycle Designer: This handy tool collates a list of significant dates to create a case lifecycle. When a stage is selected, you can assign a time period to it and each stage follows on from the one before. This way users can get a quick view of the situation, even if they’ve never seen the case.