Strategic HR and Payroll Consultancy


Strategic Services - Who are we?

MHR’s Strategic Services team are expert consultants in HR and payroll, with over 100 combined years of experience in providing specialist advice across all areas of our iTrent software and beyond, offering a holistic solution for your business. Software is only ever one part of the picture; our team will provide advice and support on change management, communications, employee engagement, team structures and more to ensure that you deliver true transformation for your organisation.

Skip to Transformation | Change Management | Digitilisation | Continuity | Compliance



With constant change, organisations are often continually in a state of evolution. To cater for these new business requirements, HR and payroll processes need to adapt. Our team of experts work in partnership with customers and understand that each organisation is different. We have developed service offerings that meet the needs of all organisations regardless of their structure and challenges.

We have been enabling customers to get the most from their people through expert HR, payroll and transformational consultancy for over three decades.




Organisations are continually changing. Whether it’s ambitious growth plans, mergers, acquisitions, or restructures, you must ensure you have the correct infrastructure in place to succeed. This coupled with the need to do more with less, it is imperative that organisations put processes in place that maximise efficiencies through streamlining and automation.

Working in partnership, we will review your specific organisational requirements, whether it’s for your whole HR and payroll provision or just a single process, providing you with recommendations on achieving the best outcome, designed to fulfil your people and pay aspirations, in order to achieve your organisational ambitions.


Casual workers planning for change
Casual office workers


Change Management

In order to adapt to modern day challenges, organisations must have a structured and effective approach to transformational projects, to ensure changes are thoroughly and smoothly implemented. Research by McKinsey has found that 70% of change programmes fail to achieve their goals, largely due to employee resistance and lack of management support.

Whether it is an overview of the key change management elements, or full support and guidance to plan, manage and deliver the change and communications programme, we are here to help. We have a number of options available for you to choose from, depending on the level of expertise and resource you have internally.




In order to achieve optimum efficiencies, it is imperative organisations leverage the power of digital. This could mean walking away from longstanding business processes your organisation is built on, in favour of new cutting edge practices. Working environments are evolving – mobile workers are on the increase, therefore working practices must adapt to support these changes. Removing paper based processes, exploiting the power of chatbots and harnessing modern interfaces will help drive performance in all areas of your business. 

Propel the adoption of digital transformation within your organisation, aligning to strategic goals with this dynamic service. Aimed at organisations looking to boost employee engagement, create organisational attractiveness and deliver process efficiencies that drive success in an increasingly competitive world. This tailored digital transformation service is designed to help you unlock the newest and most advanced features of iTrent, to help you sharpen your competitive edge.


Workers embracing new technology
Happy compliant workers



We recognise that all organisations will experience times when system administration resource is limited, or project demands are high. Perhaps you are moving from project to business-as-usual and need a temporary safety net? Or you may need access to expert advice in areas not covered in your own organisation. Our support doesn’t stop after implementation. We are always on hand to help whenever you need us to, whether that be for ad-hoc support or for a full business continuity plan.

The iTrent Assist service offers consistent, on demand consultancy without the requirement for advance planning or the need to book full days. Raise a request to book small scale configuration work at short notice, discuss a software release or just ask for general advice and guidance on your iTrent solution.



In today’s climate, it’s more important than ever to ensure your organisation runs compliantly. Proper processes keep things running smoothly, minimise risks and help your company maintain a good reputation. We have developed two services that ensure the data you hold is necessary, and GDPR compliant.

Our audit and housekeeping service ensures your iTrent solution retains important audit data and runs at its optimum performance level for your users, as well as providing assistance with the setup of best practice audit policy and associated batch jobs.




Meeting the demands of our customer base

Ensuring that the service we provide to all our customers is of high quality, at the same time as meeting their demands is paramount to us. The Strategic Services team are on-hand to ensure that you are getting the maximum capability out of iTrent and of-course meeting the demands of the corporate business going forward. 

Lets see what some of our recent customers have had to say about the work we have done.



"MHR's strategic team has transferred our organisations current processes, giving us valuable administration time to focus more of our activities on helping the children and families we care for. We have been really impressed with the help and support from MHR and were surprised to learn how much more we could save by automating and updating our existing policies."

 Becky Mallon, Head of HR at Acorns Children’s Hospice


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“MHR has helped us to save both time and money – benefiting us as an organisation and our people. We are extremely pleased with their input into our transformational project, and will continue to work with MHR on new releases to influence future development.”

"We have reduced the amount of paper produced by the team, and also the number of days taken to produce contracts"

Rachel White, Head of HR at Henry Boot plc


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"We were looking to improve our digital functionality, with greater efficiency, and systems which were less labour intensive and expensive to maintain and support.”

“MHR’s strategic knowledge and technical  expertise has been invaluable, and their support has helped fast-track the development and transition of our HR and payroll services to a digital delivery system that benefits all stakeholders.” 

Jenny Sawyer, Director of People & OD at Stonewater

Frequently Asked Questions

We understand your specific requirements.

Why not read our FAQs to see if we provide a solution to your problems.

Why not ask us a question?

What is a strategic review?

A strategic review ensures that you’re HR and payroll processes are best aligned to company strategy. Our specialist HR and payroll consultants delve in to your processes in great depth, providing you with a report of their findings and best practice recommendations. If taken further, you will get the opportunity to have designated workshops associated to certain modules of the review, in which our strategic team are on hand to deliver and ensure that your processes in place are accurate, reliable and correctly maintained.  

What services do you offer?

Our strategic team offer an array of services. We take in to consideration reviews from a full overview all the way down to singular more particular modules, including reviews of your organisation structure and recruitment process. Additionally our strategic service team are on-hand for emergency payroll support, and transitions within our iTrent product such as the ability to evolve to electric. You can be rest assured that no matter how complicated you’re HR and payroll processes maybe, our team are more than capable of providing you with the necessary knowledge and skills to make your practices more seamless.

How do HR take the lead in digital transformation?

HR find themselves at the crossroads of almost every department within your organisation. With this in mind it is imperative that HR are very much involved and leaders in digital transformation. This is achieved through HR taking the lead in helping introduce digital infrastructure to support each business function, at the same time as helping the employee experience and ensuring they adapt to cultural change seamlessly.

How can we ensure successful adoption of a new system?

Within the strategic services team we will help you ensure that you adopt a new system successfully. Our consultants will make sure that you are in line with the business strategy, as well provide you with the right knowledge and skills to run a new system. We will make it our goal to talk you through the training approach early, and provide you with the necessary skills to make this transferable in the future. With changes to systems along the way, our iTrent assist team are on-hand to support and help you monitor your way through the system.

Contact Us

If you're want to know  about our Strategic Services specific to HR and payroll, and you would like more information on our consultations with respect to iTrent modules, lets talk to one of our experts!

You can talk to a member of the team directly by calling 0115 945 7150 or just complete the form and we will be in touch.

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