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North Wales Fire & Rescue Service optimises HR & payroll process with MHR

Investment in MHR’s cloud-based iTrent solution empowers North Wales Fire & Rescue Service to streamline its people processes

North Wales Fire & Rescue Service optimises HR & payroll process with MHR


North Wales Fire & Rescue Service has taken steps to optimise its HR and payroll processes by partnering with industry experts, MHR. 

North Wales Fire & Rescue Service will be using MHR’s market leading cloud-based iTrent system to improve the management of its 900 employees through the streamlining of many core administrative tasks, including online recruitment, payroll and absences, while increasing self-service functionality to empower its people to be more self-sufficient and deliver new levels of engagement.

Meanwhile, the implementation of data analytics will enable North Wales Fire & Rescue Service to gain critical business insight from its data.

David Coates, Project Implementation Manager comments: “We are looking forward to partnering with MHR on the implementation of iTrent to make sure our HR and related processes are as efficient as possible. Streamlining  tasks which were previously carried out manually will speed up our core processes and improve the accuracy of information.

“MHR has an excellent reputation for delivering effective software across the emergency services and public sector, and the functionality, mobile responsiveness and user-friendliness of iTrent promises to generate significant efficiency gains going forward.”

Anton Roe, Chief Executive Officer at MHR comments:  “We are delighted to have a new partner in North Wales Fire & Rescue Service as it looks to improve its HR function with new digital ways of working.

“iTrent will help North Wales Fire & Rescue Service consolidate management information and speed up core tasks for payroll, HR, recruitment, while data analytics will provide the insight they need to make accurate informed business decisions.”

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