Preparing for the unpredictable
During the challenges caused by Coronavirus (Covid-19), your employees, their families and their communities’ welfare are the main priority, but businesses still need to run with a level of normality so that your people can be paid.
No matter how forward-thinking you are, most organisations simply haven’t got the resources, people or processes in place for this kind of large-scale disruption.
How are you supposed to continue any level of ‘business as usual’ when it’s anything but normal in the workplace?
Many organisations may consider risk, but just how secure and comprehensive is your business continuity planning? Not only do you need to tackle any immediate effects, but you also need to consider how the world of work will evolve and change afterwards.
Skip to: Emergency Payroll Support | Outsourced Payroll | Absence Reporting | Employee Self Service | Assist Support Packages | Automated HR Requests | HR Advisory Service | Printed or e-paylips | Pension Data Service
Frequently asked questions about HR and payroll during the Coronavirus
MHR is focused on making your work-life easier, supporting you in maintaining your business continuity and mitigating any of your risks that the COVID-19 outbreak brings. To help, here are some answers to frequently asked questions.
If you would like to ask your own question or just need expert help in selecting the right HR platform for your business, please let us know by submitting your question below.
Will iTrent support the new Statutory Sick Pay (SSP) regulations?
The UK Government has announced new regulations that mean people advised to self-isolate due to COVID-19 Coronavirus will be entitled to SSP from the first day (instead of the fourth) of absences beginning on or after 13th March 2020.
There will be a hotfix for iTrent versions 10.34.01 and 10.35.00 available when the legislation is passed, which will mean that SSP can be calculated from the first day of absence.
This will be done for all absences related to the Coronavirus. These are marked with the text COVID-19. We will ship a standard COVID-19 absence reason, but you can create your own if you wish. In addition, you can add extra text after the 'COVID-19'. For example, 'COVID-19 self-isolation' You can have multiple absence reasons relating to COVID-19, as long as they start with COVID-19, processing from day 1 of the absence will be performed.
How can iTrent help me update my employees?
You can add the message to the Company News carousel on ESS and MSS so your employees are kept up-to-date of any business activities or messages.
How can I report an issue I’m having with iTrent?
MHR is operating “Business as Usual”, therefore you can report / discuss any issue you have through your usual channels, i.e. your Customer Relationship Manager or the Service Desk, or get in touch via our website. If you wish to ensure you are covered why don’t you check you are signed up to our iTrent Assist Programme.
Can I still book a training course?
Absolutely. You can still book training and please contact your Project Manager, Customer Relationship Manager, or firstname.lastname@example.org to discuss your preferred dates.
I haven’t switched to Electric yet and now I’m struggling to because of the impact Coronavirus is having on my employees. What should I do?
We are delaying the mandatory switch over to iTrent Electric until 31st May 2020. If you wish to delay the switch over to Electric happening automatically, you must be running Release 10.34.01 plus all patches or Release 10.35.00, and you must install hotfix 203742 no later than 31st March 2020. To reiterate, if you do nothing then your iTrent will automatically switch over to Electric on the 1st April.
If MHR is hosting your iTrent environment and you wish to delay your switch over to Electric, then please log into Service Cloud to arrange your Patch installation. If you are hosting iTrent on your own servers, please download the hotfix from Service Cloud and install in the usual manner.
However, if you wish to continue with your Electric migration, then MHR is here to support you. If you require assistance, or have any questions about this notice, then please contact your Customer Relationship Manager.
I have a training course booked on-site. What will happen?
We are organised to run training remotely. Our Training Team should have already contacted you about ensuring we discuss what technology you would prefer to use for your remote training course. If we have not contacted you then please contact our training team, or your Project Manager or our training email: email@example.com to arrange a suitable date.
I am booked to attend training on a public course at Ruddington Hall. What will happen?
All public courses will now be ran as remote training sessions. You will be contacted by our Training Team or your Project Manager to provide you with more information about this. We are reviewing courses that are scheduled post-April and will deal with these accordingly as we receive more information about the current situation. For any questions relating to on-site training bookings, please email firstname.lastname@example.org
If you want to know about our Strategic Services specific to HR and payroll, and you would like more information on our consultations with respect to iTrent modules, talk to one of our experts!
You can talk to a member of the team directly by calling 0115 945 7150 or just complete the form and we will be in touch.