Get immediate, remote support from our team of experts
We recognise that all organisations will experience times when system administration resource is
limited, project demands are high, or in-house teams do not have specific knowledge about niche areas and need a bit of extra guidance.
You’ve bought our products, they’ve been implemented, but with platforms that are regularly updated and new features regularly released, you need to ensure you're always getting the maximum value from your solution.
The MHR Assist service for our software products is available to do just that – our team can provide that extra pairs of hands to help you with configuration, technical changes or expert guidance.
What is MHR Assist?
-
MHR Assist is designed to give you support and training with your platforms when you need it
-
Available on demand, our teams can give assistance in as little as 15-minute bursts
-
Our team of experts can help you to complete tasks quickly, so you can focus on your business
-
Download the page as a PDF brochure to print out or send
MHR Assist services
MHR Assist gives you access to a team of experts, who are ready to help with advice, support and guidance when you need it. We can help you with:
Bespoke configurations
We can help you set up or change workflow setups, user calculations, absence and pensions scheme and batch job configuration
Technical consultancy
Our team can support you with ad-hoc consultancy, including advice on new releases, queries about Business Objects and post upgrade actions
System administration
We can check your security set ups, the configuration of absence scheme rules, custom cards and screens and terms and conditions
Payroll queries
We can offer advice on the best way to automate payroll processing, costing and holiday pay
Training
We can offer remote training to ensure your teams are up to date on the best ways to use your systems for the greatest value
HR Advice
We can offer HR Advice for your teams when they have queries or need additional support, as well as provide policy and documentation support
Remote assistance when you need it
You may need to configure changes to your pension scheme, pay calculations or absence reporting, or you may not know how to set up something new. Regardless of your query our expert team can support you with advice and guidance, as well as knowledge transfer, to ensure you get the best from your platform.
With MHR Assist, you can use our remote consultancy and training services in as little as 15-minute blocks, to help you turn a 30-minute job into a five-minute job.
Consultancy to support you
As well as our Assist programme, we offer a range of different consultancy services, from optimising your system to maximise your value, to a full strategic review of your HR and payroll to transform the way you work.
Our team of expert consultants are on hand to offer both remote and onsite consultancy services, depending on your requirements.
FAQs
You can buy blocks of either 10, 30, 60, 120 or 180 hours with a 10-hour bolt on available, which means you can buy a block of 60 and add an extra 10 hours.
If you use all your hours, no problem, you can just add more.
The minimum session length is 15 minutes and there is no maximum time.
We ask that you use all of your service hours within a 12-month period.
We’ll be in touch with you in less than 24-hours and often sooner than that depending on the support you require.
MHR’s Assist service works alongside your existing Service Desk and Service Cloud support to provide a 360° support package that is on hand when you need it. It has been designed to offer you additional support over and above our standard services.
From the blog
18 March 2024
How to handle deadline pressure in the workplace without burning out
There are loads of different techniques you can use to manage work deadlines and what works for you might not work for someone else. However, there are some tried and…
15 March 2024
Using employee sentiment analysis to boost business performance
Understanding employee sentiment analysis What is employee sentiment analysis? Employee sentiment analysis helps you understand how your employees feel about you. While it gives you a good idea of the…
13 March 2024
Inspiring inclusion at MHR for International Women's Day 2024
International Women’s Day recognises the social, economic, cultural, and political achievements of women around the world every year. As well as providing a platform to raise awareness, International Women’s Day…