What are MHR Assist Services?
We recognise that all organisations will experience times when they need an extra pair of hands, whether its to configure new requirements, cover long-term absence or solve immediate technological fixes. That’s why we’ve created our series of Assist Services covering our core products – iTrent, People First and Analytics.
These services give you fast access to a team of experts, who are ready to help you solve all your queries with rapid response advice and guidance, along with quick resolutions when you need it.
Our Assist packages are designed with flexibility in mind, starting from six hours per year. This means that whatever you need, we have you covered. If you use all your hours, no problem, you can just add more.
The MHR Analytics Assist Service offers a responsive and expert service from ongoing maintenance for a critical line of business report, through to administration or end-to-end solution support.
The service can be used as an extension of your team, offering a highly responsive and tailored service from our dedicated team of experts.
With Analytics Assist, you can protect your investment, reputation and business.
The MHR Analytics Assist service includes:
- Problem resolution e.g. faults caused by knock-on effects of non-supported systems, user misunderstanding and data quality issues
- Enhancements or minor development work which is estimated to take three days or less
- New requests for support activity reporting
A service you can trust
MHR has over 35 years’ experience in helping businesses of all sizes across HR, payroll and analytics. Our team of consultants have a wealth of expertise and qualifications including being HMRC recognised, BACS approved, CIPP accreditations, ISO 27001 and ISO 9001, SOC 2 and Cyber Essentials certifications and CiSP membership.
“We signed up to the iTrent Assist service soon after going live. We felt that it was going to be really helpful for us to have the safety net of having an expert on hand to ask all of the system admin, configuration queries that a newcomer has.
We’ve used iTrent Assist for just over a year now and I would say that me and my colleagues are in touch with them every week about something. The beauty of it is, a five minute query to iTrent Assist might save me half an hour of looking for things, looking in a guide, which has been really helpful.”
- Ruth Hind, Everybody Sport and Recreation